Return & Refunds

Welcome to emanuals.com, your trusted resource for professional-grade service and repair manuals. We value transparency and fairness in our policies and aim to provide clear guidelines on payments, refunds, cancellations, and support to ensure a seamless experience for our users.

Payments and Refunds: At emanuals.com, we operate on a membership-based model, granting access to our full library of manuals rather than selling individual products. All payments are for access to our platform, not for ownership of specific manuals.

Full Refunds: We understand that things don’t always go as planned. That’s why we offer a full refund within the first 180 days from your purchase, as long as no manuals have been viewed or downloaded during that time. This ensures you’re able to explore the platform with confidence, knowing that your satisfaction is our priority. Our system tracks all usage activity to confirm eligibility for a refund.

How to Request a Refund: If you wish to request a refund, simply submit your request through our support portal. Our team will review your request and respond within 24 hours.

Memerbship Cancellation: You can cancel your membership at any time through your account settings. Please note that cancelling your membership does not automatically trigger a refund. Refunds are only issued if the conditions outlined above are met. For manually created memberships, please contact support directly to initiate cancellation.

Access After Cancellation: Once your membership is canceled, all access to manuals will be immediately revoked. To continue using the platform, an active membership is required.

Lost Downloads: In the event that you lose previously downloaded manuals, replacements are only available to members with an active subscription. We recommend storing your downloads securely to avoid any issues.

Troubleshooting & Support: Our support team is available 24/7 to assist with any technical issues or questions you may have. We’re here to help resolve any issues quickly and efficiently.

Download Issues: While our servers are fast, secure, and reliable if you experience any problems, we’ll send alternative download links to ensure you have continuous access to your manuals.

Reservation of Rights: emanuals.com reserves the right to suspend or terminate any account found to be in violation of our Terms & Conditions or engaging in suspected fraudulent or abusive behavior. Refunds are not provided in these circumstances.

This policy does not affect your statutory rights.