XEROX Phaser 3610, WorkCentre 3615, Service Manual & Parts List

Service Manual & Parts List XEROX Phaser 3610, WorkCentre 3615;
This service manual, is the full XEROX Phaser 3610, WorkCentre 3615 Service Repair Manual.
This manual, XEROX Phaser 3610, WorkCentre 3615, is in the format and have detailed Diagrams, pictures and full procedures to diagnose and repair your XEROX Phaser 3610, WorkCentre 3615 copier.
You can print, zoom or read any diagram, picture or page from this Service Manual. Every chapter on this manual is fully detailed and contain all the simulation codes, trouble codes, maintenance procedures, reset procedures, diagnose procedures of XEROX Phaser 3610, WorkCentre 3615 photocopier. You can find easily everything what do you need.
To see what contain, please read table of contents:

1. PRODUCT OVERVIEW
About this Service Manual
Service Manual Revision
Technical Support Information
Manual Terms
Manual Organization
Safety
Power Safety Precautions
Power Source
Disconnecting Power
Electrostatic Discharge (ESD) Precautions
Service Safety Summary
General Guidelines
Warning Labels
Safety Interlocks
Servicing Mechanical Components
Servicing Fuser Components
Printer Location
Operational Guidelines
Printer Supplies
Maintenance Safety
Printer Symbols
Introduction
Phaser 3610 Configurations
WorkCentre 3615 Configurations
Printer Options
Additional Memory
Optional 550-Sheet Feeder (Trays 2, 3, and 4)
External Wireless Network Adapter
Control Panel (3610)
Control Panel Layout (3615)
Operational Modes
Running Mode
Ready Mode
Low Power Mode
Sleep Mode
Media Path
Media Path Components
Major Component Locations
Illustration 1 (3610 / 3615)
Illustration 2 (3610 / 3615)
Illustration 3 (3610 / 3615)
Illustration 4 (3610 / 3615)
Illustration 5 (3610 / 3615)
Illustration 6 (3610 / 3615)
Illustration 7 (3610 / 3615)
Illustration 8 (3615 only)
Illustration 9 (3615 only)
Illustration 10 (3615 only)
Illustration 11 (Tray 1)
Illustration 12 (Tray 1)
Information Pages

2. TROUBLESHOOTING
Introduction
Flow of Troubleshooting
Servicing Instructions
Check Installation Status
Initial Actions
Display Problems
Printing Problems
Copy/Scan Problems
DADF Problems
Fax Problems
Media-Based Problems
Multiple-Sheet Pick or MisPick
Skewed Image
Damaged Prints
Wrinkled Envelopes
Fuser Jams
Exit Jams
Service Diagnostics
How To Enter Service Mode
Phaser 3610
WorkCentre 3615
Service Mode Menu Map
Engine Diagnostic Testing
Sensor Test ( Output)
Motor Test ( Output)
Administration Mode Menu Map
Status Code List (3610)
Status Code List (3615)
Error Code Fault Isolation Procedures (FIP)
FIP 1. 01 / 004-310 IOT Option Feeder I/F Failure
FIP 1. 02 / 005-110 PICKUP JAM
FIP 1. 03 / 005-301 DADF Cover Open
FIP 1. 04 / 010-397 FUSING ASSEMBLY Failure
FIP 1. 08 / 016-338 Wireless Option Error
FIP 1. 09 / 016-359 MRAM Fail
FIP 1. 10 / 016-369 UI Panel - ESS Communication Fail
FIP 1. 11 / 016-404 Certificate DB Error
FIP 1. 12 / 016-405 Certificate DB Error
FIP 1. 13 / 016-500 Delete Error
FIP 1. 14 / 016-501 Write Error
FIP 1. 15 / 016-502 Verify Error
FIP 1. 16 / 016-503 SMTP Server Address Resolution Fail for Maillib
FIP 1. 17 / 016-504 POP Server Address Resolution Fail for Maillib
FIP 1. 18 / 016-505 POP Authentication Fail for Maillib
FIP 1. 19 / 016-506 Required user entry item is empty
FIP 1. 20 / 016-507 SMTP Authentication Fail for Maillib
FIP 1. 21 / 016-520 Ipsec Certificate Error
FIP 1. 22 / 016-521 Ipsec Certificate Error
FIP 1. 23 / 016-522 LDAP Certificate Error
FIP 1. 24 / 016-523 LDAP Certificate Error
FIP 1. 25 / 016-524 LDAP Certificate Error
FIP 1. 26 / 016-527 LDAP Certificate Error
FIP 1. 27 / 016-530 LDAP Address Book- Access Error
FIP 1. 28 / 016-541 Wireless Certificate Error
FIP 1. 29 / 016-542 Wireless Certificate Error
FIP 1. 30 / 016-543 Wireless Certificate Error
FIP 1. 31 / 016-570 Job Ticket Out Of Memory
FIP 1. 32 / 016-571 Job ticket wrong
FIP 1. 33 / 016-572 Job ticket media error
FIP 1. 34 / 016-573 Job ticket parse error
FIP 1. 35 / 016-602 System NVM Initialize
FIP 1. 36 / 016-603 ESS-NVM Parameter The machine will recover
FIP 1. 37 / 016-604 ESS-NVM Parameter Copy
FIP 1. 38 / 016-605 ESS-NVM Parameter Copy
FIP 1. 39 / 016-606 Clear Job History
FIP 1. 40 / 016-610 Panel Destination Mismatch
FIP 1. 41 / 016-612 Invalid MAC Address
FIP 1. 42 / 016- 718 Memory Over flow
FIP 1. 43 / 016- 720 PDL Error
FIP 1. 44 / 016-734 Signature Error
FIP 1. 45 / 016-737 Format Error
FIP 1. 46 / 016-741 Protect Error
FIP 1. 47 / 016-742 ID Error
FIP 1. 48 / 016- 743 Range Error
FIP 1. 49 / 016-744 Check Sum Error
FIP 1. 50 / 016-745 header Error
FIP 1. 51 / 016-746 Prohibit Error
FIP 1. 52 / 016-750 Job Ticket Error
FIP 1. 53 / 016-753 Wrong Password
FIP 1. 54 / 016-755 Print Disabled
FIP 1. 55 / 016-758 Auditron - Disabled Function
FIP 1. 57 / 016-759 Auditron - Reached Limit
FIP 1. 58 / 016-764 SMTP Server Connection Error
FIP 1. 59 / 016-765 SMTP Server HD Full
FIP 1. 60 / 016-766 SMTP Server File System Error
FIP 1. 61 / 016-767 Invalid Recipient Email Address
FIP 1. 62 / 016-768 Invalid Sender Address (Login Error)
FIP 1. 63 / 016-786 Data Send/Receive Timeout Error
FIP 1. 64 / 016-790 F2N Module Starting-up
FIP 1. 65 / 016-791 USB Memory Removal Error (During Read)
FIP 1. 66 / 016-799 Job Environment Violation
FIP 1. 67 / 016-923 Wireless Password Error
FIP 1. 68 / 016-924 Wireless Setting Error
FIP 1. 69 / 016-930 USB Host Error
FIP 1. 70 / 016-931 USB Hub Error
FIP 1. 71 / 016-982 Disk Full
FIP 1. 72 / 016-985 Mail Size Error
FIP 1. 73 / 016-986 File Size Error
FIP 1. 74 / 017-321 SD CARD Type Invalid Error
FIP 1. 75 / 017-600 Address Info Sum Check Fail
FIP 1. 76 / 017-970 FAX Memory Full
FIP 1. 77 / 017-971 FAX Controller Error
FIP 1. 78 / 017-972 FAX Controller Error
FIP 1. 79 / 017-973 FAX Controller Error
FIP 1. 80 / 017-974 FAX Controller Error
FIP 1. 81 / 017-975 FAX Controller Error
FIP 1. 82 / 017-976 FAX Controller Error
FIP 1. 83 / 017-977 FAX Controller Error
FIP 1. 84 / 017-978 FAX Controller Error
FIP 1. 85 / 017-979 FAX Controller Error
FIP 1. 86 / 017-980 Report File Open/Close Error
FIP 1. 87 / 017-983 EEPROM R/W Error
FIP 1. 88 / 017-986 FAX Controller Error
FIP 1. 89 / 017-987 FAX Controller Error
FIP 1. 90 / 017-988 Scan Time Out
FIP 1. 91 / 017-989 FAX Controller Error
FIP 1. 92 / 017-990 IIT Auto Registration Adjustment Fail
FIP 1. 93 / 017-991 IIT Level Adjustment Fail
FIP 1. 94 / 018-722 Google Cloud Print Network Error
FIP 1. 95 / 018-723 Google Cloud Print Certificate Error
FIP 1. 96 / 018-724 Google Cloud Print SSL Error
FIP 1. 97 / 018-729 Google Cloud Print Timeout Error
FIP 1. 98 / 018-730 Google Cloud Print Network Other Error
FIP 1. 99 / 018-737 Google Cloud Print Other Error
FIP 1. 100 / 018-738 Google Cloud Print XMPP Network Error
FIP 1. 101 / 018-739 Google Cloud Print XMPP Network Other Error
FIP 1. 102 / 018-740 Google Cloud Print XMPP Certificate Error
FIP 1. 103 / 018-741 Google Cloud Print XMPP Other Error
FIP 1. 104 / 018-743 Google Cloud Print Proxy Error
FIP 1. 105 / 018-744 Google Cloud Print DNS Resolve Error
FIP 1. 106 / 018-745 Google Cloud Print XMPP Proxy Error
FIP 1. 107 / 018-746 Google Cloud Print XMPP DNS Resolve Error
FIP 1. 108 / 024-340 Engine Controller Error
FIP 1. 109 / 024-360 Engine Code Access Error
FIP 1. 110 / 024-362 Print Engine Start Error
FIP 1. 111 / 024-371 Engine Communication Error
FIP 1. 112 / 024-910 Tray 1 Paper Size Mismatch
FIP 1. 113 / 024-913 Tray 4 Paper Size Mismatch
FIP 1. 114 / 024-920 IOT Standard Stacker Full
FIP 1.115 / 024-958 MSI Paper Size Mismatch
FIP 1. 116 / 024-963 MSI No Suitable Paper
FIP 1. 117 / 026-720 USB Memory Full
FIP 1. 118 / 026-721 USB Memory Write Error
FIP 1. 119 / 027-446 IPv6 Duplicate
FIP 1. 120 / 027-452 IPv4 duplicate
FIP 1. 121 / 031-521 SMB Error
FIP 1.122 / 031-522 SMB user authentication fail or SMB Scanner login fail
FIP 1. 123 / 031-523 Problem with share name in SMB scan server
FIP 1. 124 / 031-524 SMB Scan User Over limit
FIP 1. 125 / 031-525 SMB Error
FIP 1. 126 / 031-526 SMB Scan Host Name Resolution Fail
FIP 1. 127 / 031-527 SMB Scan DNS Server Not Set
FIP 1. 128 / 031-528 In SMB scan, server connection error
FIP 1. 129 / 031-529 Problem with SMB scan login name or password
FIP 1. 130 / 031-530 Problem with location of scanned image in SMB scan server
FIP 1. 131 / 031-531 Couldn't get file/folder name of SMB scan server
FIP 1. 132 / 031-532 Suffix of SMB scan file name/folder name is over limit
FIP 1. 133 / 031-533 SMB Scan File Creation Fail
FIP 1. 134 / 031-534 SMB Scan Folder Creation Fail
FIP 1. 135 / 031-535 SMB Scan File Deletion Fail
FIP 1. 136 / 031-536 SMB Scan Folder Deletion Fail
FIP 1. 137 / 031-537 No free space in storage location on SMB scan data server
FIP 1. 138 / 031-539 Invalid SMB server (Net BIOS) name is specified
FIP 1. 139 / 031-540 SMB protocol error(4-007)Invalid scan domain name
FIP 1. 140 / 031-541 SMB protocol error (4-008) Invalid scan user name
FIP 1. 141 / 031-542 SMB(TCP/IP) is not active
FIP 1. 142 / 031-543 SMB protocol error(4-045)Scan login prohibited time
FIP 1. 143 / 031-544 SMB protocol error(4-046) Password expired
FIP 1. 144 / 031-545 SMB protocol error(4-047) Password change is required
FIP 1. 145 / 031-546 SMB protocol error(4-048)User is invalid
FIP 1. 146 / 031-547 SMB protocol error(4-049)Lock-out
FIP 1. 147 / 031-548 SMB protocol error (4-050) User is expired
FIP 1. 148 / 031-549 SMB protocol error (4-051) User is restricted
FIP 1. 149 / 031-550 SMB Scan Append Command Fail
FIP 1. 150 / 031-551 SMB Scan Rename Command Fail
FIP 1. 151 / 031-552 SMB scan
FIP 1. 152 / 031-574 FTP Scan Host Name Resolution Fail
FIP 1. 153 / 031-575 FTP Scan DNS Server Not Set
FIP 1. 154 / 031-576 Server Connection Error in FTP Scan
FIP 1. 155 / 031-578 FTP Scan Login Name or Password Error
FIP 1. 156 / 031-579 Problem with Location FTP-scanned Image is Saved in
FIP 1. 157 / 031-580 Fail to get file name/folder name of FTP scan server
FIP 1. 158 / 031-581 Suffix of FTP scan file name/folder name is over limit
FIP 1. 159 / 031-582 FTP Scan File Creation Fail
FIP 1. 160 / 031-584 FTP Scan Folder Creation Fail
FIP 1. 161 / 031-585 FTP Scan File Deletion Fail
FIP 1. 162 / 031-587 FTP Scan Folder Deletion Fail
FIP 1. 163 / 031-588 FTP Scan Server Data Write Fail
FIP 1. 164 / 031-590 FTP Error
FIP 1. 165 / 031-594 FTP Scan TYPE Command Fail (Network Error)
FIP 1. 166 / 031-595 FTP Scan PORT Command Fail (Network Error)
FIP 1. 167 / 031-598 FTP Scan Append Command Fail
FIP 1. 168 / 031-599 FTP Scan Rename Command Fail
FIP 1. 169 / 033-501 Fax Codec Error
FIP 1. 170 / 033-502 File Open Error
FIP 1. 171 / 033-503 Memory Full
FIP 1. 172 / 033-510 Fax Codec Error
FIP 1. 173 / 033-511 Fax Code Error
FIP 1. 174 / 033-512 Fax Communication Error
FIP 1. 175 / 033-513 Fax Communication Error
FIP 1. 176 / 033-515 JBIG NF Error
FIP 1. 177 / 033-517 DFAX Password Error
FIP 1. 178 / 033-518 DFAX Fax Country is not set correctly
FIP 1. 179 / 033-519 DFAX Fax Function is not available
FIP 1. 180 / 033-520 JBF_ERROR_CALLBACK
FIP 1. 181 / 033-521 JBF_ERROR_MARKER_ABORT
FIP 1. 182 / 033-522 JBF_ERROR_MARKER_UNKNOWN
FIP 1. 183 / 033-523 JBF_ERROR_MARKER_NOT_FOUND
FIP 1. 184 / 033-524 JBF_ERROR_MARKER_BAD_ATMOVE
FIP 1. 185 / 033-525 JBF_ERROR_MARKER_BAD_NEWLEN
FIP 1. 186 / 033-526 JBF_ERROR_BIH
FIP 1. 187 / 033-573 E-mail Sending Error
FIP 1. 188 / 033-751 Over Run
FIP 1. 189 / 033-752 During Call Busy Tone
FIP 1. 190 / 033-753 CJ Not Detection
FIP 1. 191 / 033-754 V8 Error
FIP 1. 192 / 033-755 Phase2 Error
FIP 1. 193 / 033-756 Phase3 Error
FIP 1. 194 / 033-757 Primary Channel Synchronization Error
FIP 1. 195 / 033-758 Control Channel Synchronization Error
FIP 1. 196 / 033-759 Control Channel Retrain Error
FIP 1. 197 / 033-760 Control Channel OFF Time Out
FIP 1. 198 / 033-761 Primary Channel OFF Time Out
FIP 1. 199 / 033-762 DM Prevention Function Receive Refuse
FIP 1. 200 / 033-763 Manual Transmission Read Manuscript Not Do
FIP 1. 201 / 033-764 Draw Data Create Not Do
FIP 1. 202 / 033-765 File Pointer Error
FIP 1. 203 / 033-766 Target File Opening
FIP 1. 204 / 033-767 MMR MN86064 Decode Error
FIP 1. 205 / 033-768 AT Move Counter Over
FIP 1. 206 / 033-769 JBIG NEWLEN Marker Error
FIP 1. 207 / 033-770 YD Error
FIP 1. 208 / 033-771 Abort Marker Error
FIP 1. 209 / 033-772 Undefined Marker Error
FIP 1. 210 / 033-773 BIH Error
FIP 1. 211 / 033-774 FAX TX Encode Output Buffer Over
FIP 1. 212 / 033-775 FAX RX Encode Output Buffer Over
FIP 1. 213 / 033-776 SCAN Encode Output Buffer Over
FIP 1. 214 / 033-777 FAX RX Decode Input Buffer Over
FIP 1. 215 / 033-779 Log File Create Fail
FIP 1. 216 / 033-782 NSS/DCS Function disagreement
FIP 1. 217 / 033-784 Fax Codec Error
FIP 1. 218 / 033-786 Fax Codec Error
FIP 1. 219 / 033-787 Fax Memory Error
FIP 1. 220 / 033-788 Fax Memory Full
FIP 1. 221 / 033-789/ 033-790/033-791 Fax Job Canceled
FIP 1. 222 / 033-795 FAX Send Count Limit
FIP 1. 223 / 033-799 Fax Codec Error
FIP 1. 224 / 034-508 Command Refuse Signal Send
FIP 1. 225 / 034-515 DIS DCS Illegal Command Receive
FIP 1. 226 / 034-791 Check Line Connection
FIP 1. 227 / 034-799 No Dial Data
FIP 1. 228 / 035-701 Send T1 Time Out
FIP 1. 229 / 035-702 Receive DCN
FIP 1. 230 / 035-704 Not Send Ability
FIP 1. 231 / 035-705 DCS/NSS Resend Over
FIP 1. 232 / 035-706 Fall Back Error
FIP 1. 233 / 035-708 Post Message Resend Over
FIP 1. 234 / 035-709 G3 Send RTN/PIN Receive
FIP 1. 235 / 035-710 Receive PIN
FIP 1. 236 / 035-716 T2 Time Out
FIP 1. 237 / 035-717 G3 Receive RTN Send
FIP 1. 238 / 035-718 Receive T1 Time Out
FIP 1. 239 / 035-720 Not Receive Ability
FIP 1. 240 / 035-728 G3 EOL Not Receive
FIP 1. 241 / 035-729 Career Cut
FIP 1. 242 / 035-730 RS Request CS NOT ON
FIP 1. 243 / 035-737 CTC/EOR Resend Over
FIP 1. 244 / 035-739 T5 Time Out
FIP 1. 245 / 035-740 ECM Send EOR-Q Send
FIP 1. 246 / 035-742 ECM Receive EOR-Q Receive
FIP 1. 247 / 035-746 Before Dial Tone
FIP 1. 248 / 035-779 FAX FWD document change error
FIP 1. 249 / 035-781 Target Fax Busy
FIP 1. 250 / 035-792 JM Not Detection
FIP 1. 251 / 035-793 Line Detection
FIP 1. 252 / 041-340 IOT NVRAM Error
FIP 1. 253 / 041-347 IOT I/F Failure
FIP 1. 254 / 042-313 LVPS Fan Motor Failure
FIP 1. 255 / 042-330 Rear Fan Failure
FIP 1. 256 / 092-661 IOT Environment Sensor Error
FIP 1. 257 / 050-130 IOT Remain Zone Fusing Jam
FIP 1. 258 / 077-107 Duplex Regi On Jam
FIP 1. 259 / 050-132 IOT Remain Zone Regi + MSI + T1 + T2 Jam
FIP 1. 260 / 050-134 IOT Zone MSI + T1 Jam
FIP 1. 261 / 050-135 IOT Zone T2 + T3 + T4 + TR2 + TR3 Jam
FIP 1. 262 / 050-136 IOT Zone T3 + T4 + TR3 Jam
FIP 1. 263 / 050-137 IOT Zone T2 + T3 + TR2 + TR3 Jam
FIP 1. 264 / 050-138 IOT Zone T3 + TR2 + TR3 Jam
FIP 1. 265 / 050-139 IOT Zone T2 + TR2 Jam
FIP 1. 266 / 050-140 IOT Zone T3 + TR2 Jam
FIP 1. 267 / 050-141 IOT Zone T4 + TR3 Jam
FIP 1. 268 / 050-142 IOT Remain Zone Regi + MSI + T1 Jam
FIP 1. 269 / 061-370 IOT ROS Failure
FIP 1. 270 / 371/062-393 Scanner Error
FIP 1. 271 / 062-316 DADF Motor Fail
FIP 1. 272 / 062-790 Copy Limit
FIP 1. 273 / 071-100 IOT Tray1 Misfeed Jam
FIP 1. 274 / 071-920 Waiting to Print Side 2 Load Printed Pages
FIP 1. 275 / 071-921 Manual Duplex Print
FIP 1. 276 / 074-100 IOT Tray4 Misfeed Jam
FIP 1. 277 / 073-101 IOT Path 3 SNS On Jam
FIP 1. 278 / 072-102 IOT Option Regi On Jam
FIP 1. 279 / 072-211 Feeder 2 Error
FIP 1. 280 / 074-211 Feeder 4 Error
FIP 1. 281 / 075-100 MSI Misfeed Jam
FIP 1. 282 / 077-101 VSYNC ON Jam
FIP 1. 283 / 077-104 Regi
FIP 1. 284 / 077-109 Exit Off Jam
FIP 1. 285 / 077-217 Duplex Miss Configuration
FIP 1. 286 / 077-300 IOT Cover Front Open
FIP 1. 287 / 077-304 IOT Cover Rear Open
FIP 1. 288 / 077-312 Tray Configure Error
FIP 1. 290 / 091-963 IOT Drum CRUM ID Error
FIP 1. 291 / 091-953 Drum Tape Staying
FIP 1. 292 / 092-315 ATC Fail
FIP 1. 293 / 093-426 Toner Near Life
FIP 1. 294 / 093-922 Toner Low Density
FIP 1. 295 / 093-973 Toner Detached
FIP 1. 296 / 093-933 Toner Life Over
FIP 1. 297 / 116-210 USB Host Error
FIP 1. 298 / 116-313 Encryption Setting Error
FIP 1. 299 / 116-314 MAC Address Error
FIP 1. 300 / 116-315 ESS On Board RAM W/R Check Fail
FIP 1. 301 / 116-317 ESS ROM Check (Main) Fail
FIP 1. 302 / 116-317 ESS ROM Check (Main) Fail
FIP 1. 303 / 116-324 ESS Illegal Exception
FIP 1. 304 / 116-326 ESS NVRAM2 W/R Check Fail
FIP 1. 305 / 116-327 ESS Instruction Cache Error
FIP 1. 306 / 116-328 ESS Data Cache Error
FIP 1. 307 / 116-343 ASIC Fail
FIP 1. 308 / 116-350 On Board Network Communication Fail
FIP 1. 309 / 116-351/116-352/116-355 Network Error
FIP 1. 310 / 116-356 SD CARD Overwrite Error
FIP 1. 311 / 116-361 PCI Bus #0 Error Detected
FIP 1. 312 / 116-362 PCI Bus #0 Host Bridge Controller Error
FIP 1. 313 / 116-363 PCI Bus #1 Host Bridge Controller Error
FIP 1. 314 / 116-364 Timer Fail
FIP 1. 315 / 116-366 PCI Bus #1 Error Detected
FIP 1. 316 / 116-368 PCI Error Messages received from Bus #0 - Device #1
FIP 1. 317 / 116-369 PCI Error Messages received from Bus #0 - Device #0
FIP 1. 318 / 116-390 ESS NVRAM1 SIZE And ID Check Fail
FIP 1. 319 / 116-396 Fatal Error Related to Maillib Other Errors
FIP 1. 320 / 116-719 XPIF Parameter Cancelled
FIP 1. 321 / 116-721 Collate Full
FIP 1. 322 / 116-722 WSD (Web Services on Device) Scan destination error
FIP 1. 323 / 116-987 Fatal Error Related to Format Library
FIP 1. 324 / 117-315 EEPROM Driver Error
FIP 1. 327 / 117-321 Device Memory Error
FIP 1. 326 / 117-331 IPS Error
FIP 1. 327 / 117-338 Enable Device Memory Error
FIP 1. 328 / 117-340 Controller Error
FIP 1. 329 / 117-344 FAX Error
FIP 1. 330 / 117-350 Controller Error
FIP 1. 331 / 117-361 IIT Parameter Verify NG
FIP 1. 332 / 117-362 EEPROM Sum Check Error
FIP 1. 333 / 117-363 NVM Sum Check Error
FIP 1. 334 / 117-365 Low Voltage
FIP 1. 335 / 117-367 FXIF error
FIP 1. 336 / 118-311 Google Cloud Print Software Error
FIP 1. 337 / 123-314 Panel Power On Error
FIP 1. 338 / 123-333 Panel FW transmission error
FIP 1. 339 / 123-399 Panel Device Reboot Error
FIP 1. 340 / 131-397 File2Net Fatal Error
FIP 1. 341 / 131-398 SMB client Fatal Error
FIP 1. 342 / 131-399 FTP client Fatal Error
FIP 1. 343 / 133-231 T_FAXCOM Data Receive I/F Error
FIP 1. 344 / 133-234 JBIG Parameter Error
FIP 1. 345 / 133-235 MHR Parameter Error
FIP 1. 346 / 133-236 MHR Encode Error
FIP 1. 347 / 133-237 MHR Input Buffer Error
FIP 1. 348 / 133-238 MHR Output Buffer Error
FIP 1. 349 / 133-239 FAX ECM Buffer Address Error
FIP 1. 350 / 133-240 Resolution Change Error
FIP 1. 351 / 133-241 Memory Pool Get Error
FIP 1. 352 / 133-242 Memory Pool Release Error
FIP 1. 353 / 133-243 Message Send Error
FIP 1. 354 / 133-244 Message Receive Error
FIP 1. 357 / 133-246 Memory Pool Get Error
FIP 1. 356 / 133-247 Message Send Error
FIP 1. 357 / 133-248 Memory Pool Release Error
FIP 1. 358 / 133-249 Message Receive Error
FIP 1. 359 / 133-251 File Open Error
FIP 1. 360 / 133-252 File Close Error
FIP 1. 361 / 133-253 File Erase Error
FIP 1. 362 / 133-254 Memory Full
FIP 1. 363 / 133-259 OS Call Error
FIP 1. 364 / 133-260 File Open Error
FIP 1. 365 / 133-261/133-269 File Close Error
FIP 1. 366 / 133-271 Memory Pool Get Error
FIP 1. 367 / 133-272 Message Send Error
FIP 1. 368 / 133-273 Memory Pool Release Error
FIP 1. 369 / 133-274 Message Receive Error
FIP 1. 370 / 133-275 OS Call Error
FIP 1. 371 / 133-276 File Open Error
FIP 1. 372 / 133-277 File Close Error
FIP 1. 373 / 133-278 File Erase Error
FIP 1. 374 / 133-279 FAX CODEC I/F Error
FIP 1. 375 / 133-280 ERR_FAX_TIME
FIP 1. 376 / 133-281 Power Off Report Create Fail
FIP 1. 377 / 133-282 Memory Pool Get Error
FIP 1. 378 / 133-283 Message Send Error
FIP 1. 379 / 133-286 OS Call Error
FIP 1. 380 / 133-287 File Open Error
FIP 1. 381 / 133-288 File Close Error
FIP 1. 382 / 133-289 File Erase Error
FIP 1. 383 / 133-290 Print Decode Error
FIP 1. 384 / 134-211 Fax Card Modem Error
FIP 1. 385 / 142-700 IOT Over Heat Forced Half Speed
FIP 1. 386 / 193-700 Custom Toner Mode
Level 2 FIPs
FIP 2.01 / Exit Sensor
FIP 2.02 / IOT Standard Stacker Full
FIP 2.03 / Registration Sensor
FIP 2.04 / CST No Paper Sensor
FIP 2.05 / MSI No Paper Sensor
FIP 2.06 / No Paper Sensor
FIP 2.07 / Path Sensor
FIP 2.08 / Exit Clutch Assembly
FIP 2.09 / Invert Clutch Assembly
FIP 2.10 / Registration Clutch Assembly
FIP 2.11 / Feed Clutch
FIP 2.12 / Optional Feeder Clutch Assembly
FIP 2.13 / Registration Clutch Assembly
FIP 2.14 / MSI Feed Solenoid
FIP 2.15 / Main Drive Assembly
FIP 2.16 / Dispanse Motor
FIP 2.17 / Optional Tray Motor Assembly
FIP 2.18 / Abnormal Noise: When power is turned on
FIP 2.19 / Abnormal Noise:During Printing
FIP 2.20 / AC Power FIP
FIP 2.21 / DC Power FIP
Network System Fault Check
Interface (Physical/Logical)
Not connected to network or Unable to find the device from the PC
Printing can be performed but abnormally
Network-related Details Check Flow
Check Flow at SMB Failure
Check Flow at Net Ware Failure
Check Flow at TCP/IP (LPD) Failure
Check Flow at CentreWare Internet Services Failure

3. IMAGE QUALITY
Image Quality Overview
Repeating Defect Measurement
Image Quality Specifications
Environmental Condition
Quality Paper
Paper Condition
Printer Condition
Specifications
Skew
Checklist Before Troubleshooting Image Quality
Check Printer Condition
Toner and Drum Cartridge Status
Cleaning
Operating Environment
Media Condition
Image Quality Troubleshooting
Image Quality Defects
IQ 1 Light Prints
IQ-2 Unfused Image
IQ-3 Random Spots
IQ-4 Blank Print
IQ-5 Streaks
IQ-6 Black Print
IQ-7 Pitched Black Dots
IQ-8 Vertical Bands, Voids, or Streaks (In Paper Feed Direction)
IQ-9 Ghosting
IQ-10 Light Induced Fatigue
IQ-11 Background
IQ-12 Bead Carry-out
IQ-13 Jagged Characters
IQ-14 Banding
IQ-15 Auger Marks
IQ-16 Wrinkled / Stained Paper
IQ-17 Damage to the Lead Edge of the Print
IQ-18 Incorrect Margins
IQ-19 Skewed Image
Printing Test Patterns
Service Diagnostic Mode Test Patterns
Administration Mode Test Patterns
Diagnostics Test Pattern #1 - Pattern IOT
Diagnostics Test Pattern #2 - Gradation ESS
Diagnostics Test Pattern #3 - Ghost Chart ESS
Admin Mode Test Pattern #1 - Pitch Chart
Admin Mode Test Pattern #2 - Alignment Chart
Admin Mode Test Pattern #3 - Full Page Solid

4. DISSASSEMBLY
Overview
Standard Orientation of the Printer
Precautions
Notations in the Disassembly Text
Fastener Types
Covers
REP 1.1 Control Panel (3610)
REP 1.2 Front Cover Assembly (3610 / 3615)
REP 1.3 Top Front Cover (3610)
REP 1.4 Top Cover Assembly (3610)
REP 1.5 Rear Cover Assembly
REP 1.6 Right Side Cover (3610)
REP 1.7 Left Side Cover (3610)
REP 1.8 Lower Rear Cover (3610)
REP 1.9 IIT Left Side Cover
REP 1.10 IIT Front Top Cover
REP 1.11 IIT Front Bottom Cover
REP 1.12 Control Panel (3615)
REP 1.13 Right Side Cover (3615)
REP 1.14 Right Inner Cover (3615)
REP 1.15 Top Cover Assembly (3615)
REP 1.16 Upper Left Side Cover (3615)
REP 1.17 Lower Left Side Cover (3615)
REP 1.18 Lower Rear Cover (3615)
Chassis Repairs
REP 2.1 Duplex Chute Assembly
REP 2.2 Transport Assembly
REP 2.3 Feeder Assembly
REP 2.4 Tray 1 Feed Rollers
REP 2.5 Feed Clutch
REP 2.6 Registration Clutch
REP 2.7 Rubber Registration Roller
REP 2.8 Registration Sensor Shutter
REP 2.9 Tray 1 Stopper
REP 2.10 Rear Interlock Switch Assembly
REP 2.11 Exit Chute Assembly
REP 2.12 Left / Right Pinch Roller
REP 2.13 Full Stack Sensor
REP 2.14 MSI Feed Solenoid
REP 2.15 Pick-up Holder Assembly
REP 2.16 Top Frame Assembly
REP 2.17 Bypass Tray Retard Roller
Xerographic Repairs
REP 3.1 ROS Assembly
REP 3.2 Toner Dispense CRUM Assembly
REP 3.3 Xerographic Connector Assembly
REP 3.4 Transfer Roller Assembly
REP 3.5 Fusing Assembly
Drive Repairs
REP 4.1 Main Drive Assembly
REP 4.2 Exit Output Drive Assembly
REP 4.3 Exit Invert Drive Assembly
REP 4.4 Duplex Drive Gear and Holder
REP 4.5 Front Links
REP 4.6 Dispense Drive Assembly
REP 4.7 Toner Dispense Motor
Electrical Repairs
REP 5.1 ESS PWB
REP 5.2 ESS PWB Housing
REP 5.3 LVPS
REP 5.4 Fax PWB
REP 5.5 Front USB PWB
REP 5.6 MCU PWB
REP 5.7 HVPS (3610)
REP 5.8 HVPS (3615)
REP 5.9 AC Inlet Harness
IIT / DADF Repairs
REP 6.1 IIT Assembly
REP 6.2 DADF
REP 6.3 DADF Hinges
REP 6.4 Pick-up Module Kit
REP 6.5 DADF Tray Assembly
550-Sheet Feeder Repairs
REP 7.1 550-Sheet Feeder
REP 7.2 Left Side Cover
REP 7.3 Right Side Cover
REP 7.4 Rear Cover
REP 7.5 Optional Tray PWB Assembly
REP 7.6 Drive Assembly
REP 7.7 Feed Clutch Assembly
REP 7.8 Feeder Assembly
REP 7.9 No Paper Sensor
REP 7.10 Registration Clutch Assembly
REP 7.11 Feed Roller Assembly
REP 7.12 Retard Roller Assembly
REP 7.13 Pre-Registration Sensor
REP 7.14 Take Away Roller Assembly

5. PARTS LIST
Serial Number Format
110V Engine Format
Examples
110V Printer
220V Printer
Using the Parts List
Parts Lists
PL 1.1 Covers (3610)
PL 1.2 Covers (3615)
PL 1.3 Rear Cover Assembly
PL 1.4 Control Panel (3610)
PL 1.5 Control Panel (3615)
PL 2.1 Registration
PL 2.2 Transport Assembly
PL 2.3 Feed Assembly
PL 2.4 Duplex Chute
PL 2.5 Exit Chute
PL 2.6 MSI
PL 2.7 Bypass Tray
PL 3.1 Xerographics
PL 3.2 ROS Assembly
PL 3.3 Toner Dispense
PL 3.4 Transfer Roller
PL 3.5 Fusing Assembly
PL 4.1 Drive
PL 4.2 NOHAD
PL 5.1 Electrical (ESS PWB / LVPS) (3610)
PL 5.2 Electrical (ESS PWB / LVPS) (3615)
PL 5.3 Electrical (MCU PWB / HVPS)
PL 5.4 Electrical Connections
PL 6.1 IIT Scanner / DADF
PL 7.1 Tray 1/Optional Tray 550-Sheet Feeder (1/4)
PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4)
PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4)
PL 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4)
Quick Reference Spares List for the 3610 and 3615
Xerox Supplies

6. MAINTENANCE
Service Maintenance Procedure
Maintenance Safety
Recommended Materials
Repair, Inspect, and Prevent (RIP) Procedure
Cleaning
General Precautions
General Cleaning
Cleaning the Scanner (3615)
Moving the Printers
After moving the printer
Resetting Counters
Resetting the Transfer Unit / Fuser Counters (3610)
Resetting the Transfer Roller / Fuser Assembly Counter (3615)
Adjustments
ADJ 1 Adjusting Paper Type
ADJ 2 Adjusting the Transfer Unit
ADJ 3 Adjusting the Fuser
ADJ 4 Adjusting the Density
ADJ 5 Adjusting Altitude
Firmware Update
Upgrade Procedure
For Network Connections
For USB Connection
Tag Matrix

7. WIRING
Plug/Jack Locations
Plug/Jack Locations for the 3610
Plug/Jack Locations for the 3615
Plug/Jack Locations for Tray 1 and the Optional Feeders
Illustration 01
Illustration 02
Illustration 03
Illustration 04
Illustration 05
Illustration 06
Illustration 07
Illustration 08
Illustration 09
Illustration 10
Illustration 11
Illustration 12
Illustration 13
Wire Harnessing for the Printer
MCU PWB to HVPS / Dispense Motor Assembly
MCU PWB to Xerographic Connector Assembly
MCU PWB to Main Motor Assembly / LVPS
MCU PWB to Optional Feeder Connector
MCU PWB to the ROS Assembly
ROS Assembly to the ESS PWB
MCU PWB to the Full Stack Sensor / Exit Sensor
MCU PWB to the LVPS (1 of 2)
MCU PWB to the LVPS (2 of 2)
MCU PWB to ESS
MCU PWB to the Fusing Assembly
MCU PWB to the Rear Fan Connector
ESS PWB to the LVPS / UI (3610)
ESS PWB to the LVPS / UI (3615)
IIT/DADF Assembly to the ESS PWBA (3615)
ESS PWB to the Front USB (3615)
Wire Harnessing for Option Trays
No Paper Sensor
Optional Tray Pre-Registration Sensor
Optional Tray PWB Assembly (1 of 3)
Optional Tray PWB Assembly (2 of 3)
Optional Tray PWB Assembly (3 of 3)
Notations Used in the Wiring Diagrams
Wiring Diagrams
General Wiring Diagram for 3610
General Wiring Diagram for 3615
1. Power
2. Drive
3. ROS
4. Xerographics / HVPS
5. Fusing
6. Controller (3610)
6. Controller (3615)
7. Scanner
8. Optional Feeder

8. SPECIFICATIONS
Configuration of Printer
System Configuration for the 3610
Functional Configuration
System Configuration for the 3615
Functional Configuration
Electrical Properties
Mechanical Properties
Space Requirements for the 3610
Space Requirements for the 3615
Consumables
Machine Functions
Resolution
Operation Mode
Sleep Mode
Deep Sleep Mode
Machine Status for the 3610
Machine Status for the 3615
Warm-up Time
FPOT (First Print Output Time)
Operating Environment
Safety / Environment Conditions
Print Image Quality
Print Image Quality Guarantee Conditions
Printer Options
ESS Specification
ESS-Supporting OS
Interface Port
Network Protocol
Decomposer
Job Control
Logging
ID Print
Non-Genuine Mode
Cable Characteristics
Communication Load Characteristics
Incoming Call Level
IIT (Image Input Terminal) Specifications (3615)
Scanner
Platen
DADF
FAX Specifications (3615)
FAX Communication
Media Guidelines
Paper Characteristics
Weight
Smoothness
Moisture Content
Grain Direction
Fiber Content
Recommended Paper
Unacceptable Paper

Number of pages: 774.